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What does crisis mean?

‘Crisis’ can describe many different situations. With mental health, it means a time when you need urgent help, and you feel at breaking point. You might be extremely anxious, self-harming or thinking of suicide. You may have felt this way before and know where to get help, or it could be the first time you’ve felt this way.

Crisis care can take many different forms – calling a helpline, going to A&E, or making an emergency doctor’s appointment. Different things might work for you at different times.

The important thing to know is help is available. You won’t be wasting anyone’s time if you ask for support.

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I need urgent help for my mental health:

There are different types of crisis support available depending on what you need. You could:

  • tell someone you trust like a parent/carer or friend, if you’re not sure what to do or need support to get help
  • make an emergency appointment with your doctor or call 111 for advice if you’re not in immediate danger
  • Humber Young Peoples Urgent Mental Health 24/7 Helpline – 01482 301701 or alternatively 01482 259400.
  • if you need support from the CAMHS Eating Disorder Team, you can call 01482 347886 (Office Hours Mon – Fri).
  • call 999 or go to your local A&E if you’ve tried to hurt yourself or think you might act on suicidal thoughts
  • or call a helpline and speak to someone who is trained to listen and help you get the right support. Take a look at the helplines below:


Childline. Online, on the phone, anytime.

Childline is free to contact on 0800 1111. Childline counsellors are here to take calls 24 hours a day, 7 days a week from children and young people under 19.

Childline counsellors are also available to speak to online through 1-2-1 chat and via email.



We’re here for you, whatever your age and whatever you're going through. Call us free any time day or night, on 116 123 or download our self-help app.


Papyrus. Prevention of young suicide.

If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice.

Our opening hours are 9am to midnight every day of the year (Weekends and Bank Holidays included).

Shout Textline

Shout 85258 is a free, confidential, anonymous text support service for any age. You can text us from wherever you are in the UK.

If you are struggling to cope and need to talk, our trained Shout Volunteers are here for you, day or night.

Chat Health logo.

I am not in crisis, but I need someone to chat with confidentially:

ChatHealth is a confidential text messaging service for young people aged 11-19. It is a text only service, providing young people with access to confidential health and wellbeing support.

ChatHealth East Riding: 07507 332891

ChatHealth Hull: 07312 263199